FAQ

OULYA is a modern Moroccan beauty house rooted in tradition. We craft heritage skincare — from argan oil to savon beldi — using pure, time-honored ingredients sourced directly from Morocco.

Yes. Every formula is composed of 100% natural ingredients — no synthetics, no parabens, no compromises. Our products are crafted in small batches to preserve purity and potency.

On all qualifying orders, we include a complimentary Aker Fassi pot — a traditional Moroccan lip and cheek tint derived from poppy petals and pomegranate.

It delivers a natural flush of color and has been used for centuries in North African beauty rituals.

Note: Usage instructions are included only in ritual sets or bundles.

Yes.

• Orders of €80 or more receive free international shipping + a free Aker Fassi gift.

Yes. We ship worldwide from Morocco using trusted carriers. You'll receive tracking via email once your order is dispatched.

Estimated delivery is 7 to 14 business days depending on your location and customs clearance.

Returns are accepted only if the item is damaged or defective. Please contact us within 7 days of receiving your order with proof. For hygiene reasons, used products cannot be returned.

Yes. Our natural formulas are suitable for all skin types. For sensitive or allergy-prone skin, we recommend a patch test before full use.

Email us at info@oulyamorocco.com.

We respond within 24 business hours, Monday to Friday.